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FAQs

  • What types of plans does Infuse Energy offer?
  • When am I allowed to switch providers without incurring an early termination charge?
  • How much is your deposit and how do I pay it?
  • Whom do I contact in case of a power outage?
  • I want to switch to Infuse Energy. Do I need to contact my current provider to let them know?
  • How do I read my bill?
  • What is a TDU and why are they charging me?
  • I just signed up. When is my first bill due?
  • Where can I see your historical month-to-month rates?
  • How long do I have to pay my Infuse Energy electricity invoice?
  • I just signed up. When is my first bill due?
  • How do I read my bill?
  • Will I still receive a bill if I am set up on Autopay?
  • How long is a billing cycle?
  • Why did I receive a bill from my previous provider?
  • Do you offer “average” billing?
  • What is an estimated reading?
  • Can we go over some of the billing terminology?
  • Are there any additional fees that will appear on my invoice?
  • What do “Infuse Energy Charge”, “TDU Energy Charge” and “Monthly Base Charge” correspond to on my invoice?
  • Can I change the Due Date on my bill? Can I have the same Due Date each month?
  • How can I find out my current account balance or see my current bill?
  • Where can I see my itemized usage?
  • I believe the kWh usage on my bill is wrong. What can be done?
  • I'm pretty sure I signed up for a fixed rate plan so why does my bill show an increase in "fees and charges?" What gives?
  • I thought I had a fixed rate but my rate has changed since I enrolled with Infuse Energy. Why?
  • What is a TDU and why are they charging me?
  • The bottom section of my bill mentions something about "the average price paid for electricity this month", but this rate doesn't match the rate I signed up for. What's going on?
  • What is a "Minimum Usage Fee"?
  • I see a connection fee on my bill. What is that?
  • What is the Disconnection Notice Fee?
  • What is an Early Termination Fee?
  • I'm having trouble paying my bill. How can I receive assistance?
  • What if I miss a payment or am late on a payment?
  • Why was I charged a late fee?
  • How much is the late fee?
  • What forms of payment do you accept?
  • Does Infuse Energy accept ACH Electronic Funds Transfers as payment?
  • Can I pay my Infuse Energy bill using a credit card?
  • Can I pay my bill online?
  • Does Infuse Energy offer Paperless Billing?
  • Do I have to be enrolled in Paperless Billing?
  • How do I sign up for Paperless Billing?
  • I just paid my bill. When will my power be reconnected?
  • I own on-site generation and my TDU recently installed a meter which can record both inflows and outflows of electricity. Do you provide any credits for such generation on my bill?
  • Whom do I contact for questions regarding my bill?
  • What can I do with an online account?
  • How do I sign up for an online account?
  • How can I change my account information?
  • How do I get my account number once I have completed my enrollment?
  • How can I log into my Infuse Energy Account when my Username and Password do not work?
  • How do I sign up with Infuse Energy?
  • Why do you need my Social Security Number (SSN)?
  • I want to switch to Infuse Energy. Do I need to contact my current provider to let them know?
  • When am I allowed to switch providers without incurring an early termination charge?
  • If I switch to Infuse Energy, will I still get the same reliable electric service to my home or small business?
  • Do you charge a fee to switch from my current provider to Infuse Energy?
  • What types of plans does Infuse Energy offer?
  • What is the Electricity Facts Label or EFL?
  • Where can I get a copy of the Infuse Energy Terms of Service (TOS)?
  • When will my residential power become effective with Infuse Energy?
  • Can my rate increase during my contract?
  • Should I choose a move-in or a switch?
  • What if I am switching and want service to begin on a specific day?
  • What is a standard switch?
  • What is a self-selected switch?
  • Why should I stay with Infuse Energy if you can't match a competitor’s rate?
  • I don’t have a social security number. Can I still enroll?
  • Will Infuse Energy check my credit?
  • How much is your deposit and how do I pay it?
  • What if I have always paid my bills on time and the website says I require a deposit?
  • Can I get my deposit waived?
  • When will I get my security deposit back?
  • How do I pay my deposit?
  • Is there a cancellation fee?
  • Is there a penalty if I break my contract with Infuse Energy?
  • What happens when my contract period expires?
  • How soon can I renew my plan without penalty?
  • When will the new renewal rate become effective?
  • Your renewal rate is not as competitive as some of the other guys'. Will you match their price?
  • What is a Switch Hold?
  • How do I get a Switch Hold removed?
  • I recently signed up with Infuse Energy but changed my mind. How do I cancel my service request?
  • I want to end my service with Infuse Energy and go to another provider. What do you think?
  • If I own another property, can I put that address under the same account as my main property?
  • What is deregulation?
  • How does deregulation affect me? What changed?
  • How do I know if I am in a deregulated part of the state and eligible to choose a Retail Electric Provider?
  • If I enroll with Infuse Energy, will I need new wires or a new meter?
  • How do I read my meter?
  • What does a “meter reading” mean?
  • What do all the acronyms and terms mean?
  • Whom do I contact in case of a power outage?
  • What are the hours of operation for Infuse Energy Customer Care?
  • Whom can I talk to if a member of my household is on life support or requires critical care?
  • What kind of energy sources does Infuse Energy use?
  • Why is my power disconnected?
  • How can I have my power reconnected?
  • Can you tell me about environmentally friendly or green electricity?
  • What is Renewable Energy?
  • How can I choose environmentally friendly, or green, electricity?
  • What is the Tell-A-Friend program?
  • I am moving out of my house or apartment. What do I do?
  • Where can I see your historical month-to-month rates?

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