Account Login

Privacy Policy

Information collected

Infuse collects information that you give when you access our website, enroll for electric service,  respond to a survey or submit a form. The information includes, but is not limited to, your name, contact information,  service address, and billing information

Please read the following terms and conditions ("Terms and Conditions") regarding the use of this Website. This Website and its contents are the property of Infuse and/or its, affiliates, subsidiaries or assigns. This Website and its contents are protected without limitation pursuant to u.s. and foreign copyright and trademark laws. By accessing this Website, you agree to the following terms and conditions. If you are not able to comply with the terms, conditions and policies specified herein, please discontinue your use of the Website.

  • Use of information

    Your information is collected to help ensure that we provide timely and efficient customer service. Infuse will also use your feedback to  improve our website and develop effective advertisements. We take our commitment to provide excellent customer service very seriously and this information helps us to respond more effectively to your needs. We may combine non-personal information which has been collected automatically (such as through cookies) with your previously submitted personal information. We may also enhance or merge your personal information with data obtained from third parties to: identify popular  website features, improve our marketing efforts, analyze website usage, develop our product offerings and customize our website layout, content and services. We believe that all of this helps Infuse better meet your needs and attract new customers.

  • Sharing information with other businesses

    From time to time we may send you an offer on behalf of another business but in this situation, we don’t give them your name, address, telephone number or email address. Also, when companies acquire other businesses, sell all, or portions of their business, customer information generally is one of the transferred assets. If Infuse or its assets are ever transferred through merger, acquisition, bankruptcy or any other change of corporate control, then your customer information would, of course, be one of the transferred assets. Aggregated and statistical data regarding our website visitors may be shared with our partners. For example, we may let a partner know that approximately "50,000 people visited one of our web pages in connection with a certain joint promotion."
    Please be advised that all employees, contractors and other companies engaged by Infuse for work that involves access to personal information are contractually required to keep the information confidential and are not permitted to use it in any way  other than what is necessary to perform their work for Infuse.

  • Special information requirements placed on Retail Electricity Providers

    All retail electric providers ("REPs") in Texas are prohibited from disclosing or selling confidential customer information, including: customer name, address, account number, type or classification of service, historical electricity usage, expected patterns of use, types of facilities used in providing service, individual contract terms and conditions, price, current charges or billing records. This prohibition does not apply to the release of information under certain circumstances as required by law, including a release of your information to the Public Utility Commission of Texas, our agents, consumer reporting agencies, energy assistance agencies, law enforcement agencies, the Electric Reliability Council of Texas or your Transmission and Distribution Utility. Other than as set forth herein, only with your consent will your information will be shared with other retail  REPs, aggregators or third parties.

  • Security regarding credit cards, billing and other sensitive information

    Infuse takes security seriously and we have implemented numerous precautions to help protect your information. You can only access your account on our website through your email address and an encrypted password. We recommend that you do not share your password with anyone. Even though we maintain a secure website, we strongly encourage you to keep your Infuse password confidential. If for any reason whatsoever you feel your Infuse password has become compromised, please contact us immediately. In addition, your personal information is kept on a secure server to which only selected Infuse employees and contractors have access. Lastly, we encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal information  is kept secure as it is transmitted to us.

  • Cookies

    To facilitate and customize your experience with our website, we store cookies on your computer. A cookie is a small bit of information that  is typically stored on your hard drive which enables us to remember your previous visits, in the same way that a shopkeeper would remember  your face the next time you visited their store. We use cookies to save you time as well as to track your interests by learning which  Infuse's web pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies.  Please note that if you decline or delete these cookies, some parts of our website may not work properly.

  • Referrals

    Occasionally Infuse may offer a referral program which gives you the ability to forward to your relatives and friends promotional opportunities  or other information from our website. The information that you provide to facilitate this communication is used only that time and is not retained by Infuse, except where we obtain consent from the people you have referred to receive communications from us.

  • Customer service feedback

    If you provide feedback to our customer service representatives, you will be asked to supply your account information for our record keeping and follow-up.

  • For protection of Infuse and others

    We may release personal data, including account information, when we believe such release is appropriate to comply with applicable laws,  regulations or judicial orders, or to protect the rights, property, or safety of Infuse, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Infuse also reserves the right to share your  information to respond to legitimate information requests by governmental authorities or where required by law or regulation.

  • Children's privacy

    Minors under the age of 18 are not allowed to enroll for our services. Infuse does not knowingly collect information from anyone under the age of 18.

  • Links to other sites

    Infuse's website contains links to other websites however we are not responsible for the privacy practices  or the content of such websites. Please carefully read the privacy policies of each website you visit.

  • Surveys and promotional emails

    From time to time, we may contact you about an opportunity to complete a voluntary survey about your electricity needs. Also,  Infuse may send emails describing new products, promotions or events. These notifications are optional and you may opt-out of them at any time.

  • Your solicitation preferences

    During enrollment, you are given the opportunity to indicate whether or not you wish to receive future email solicitations from us. We will respect your choice however we still may send emails for other reasons such as responding to service requests or communicating with you regarding your account. You may inform us of your preference not to receive solicitations by calling or sending us an email as follows:

  • E-mail: customercare@infuseenergy.com
    Phone: (844) Infuse2 toll-free

  • Infuse contact information
    Whether you're a new or loyal customer, we want to hear from you! You can contact us by any of the methods set forth below:
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  • E-mail: customercare@infuseenergy.com
  • Phone: 844-INFUSE2 (463-8732) toll-free
  • Website: www.Infuseenergy.com
  • Toll-free Fax: (888) 316-8581
  • Regular Mail: 2020 Southwest Freeway, Suite 325; Houston, TX 77002
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  • Acceptance of our Privacy Policy

    By using Infuse's website, you signify your acceptance of our Privacy Policy. If you do not agree with the terms set forth herein, please do not use Infuse's  website or submit any personal information. The English version of our Privacy Policy shall prevail in case of conflicts between it and any translation.

  • Occasionally, our information collection/usage practices may change and therefore we reserve the  right to update our Privacy Policy from time to time. If you have concerns about how your information is used, please check back at our website periodically to review this Policy.